An open-form remark enables clients to describe the good cause for their score.

An open-form remark enables clients to describe the good cause for their score.

The stakes for customer care are high — research reports have shown that 89% of clients change to a competitor whether they have a bad consumer experience. Monitoring the satisfaction of key touchpoints and learning how to enhance them is key to future-proofing your online business and growth that is driving.

Here are a few examples of CSAT study questions modified for various consumer experience touchpoints:

  • How pleased were you with [the product sales experience]? (mehr …)